Customer Success Engineer

EclecticIQ builds threat intelligence tools used by analysts and cyber security experts to defend their organizations, and in some cases, the public, from threat actors.

As a Customer Success Engineer at EclecticIQ you provide technical support to customers after a sale. The CSE will work with our customers to build strong relationships and ensure customer satisfaction.

You are a dynamic, problem-solving expert delivering software integrations with security technologies. You must be passionate about technology, ensuring a great customer experience, and have the necessary entrepreneurial spirit to continue growing our business.

What does it take?

• You have at least 5 years of relevant experience
• In order to be successful there are the following must-haves: 

1) Solid foundational knowledge in RHEL and RHEL-like Operating systems
2) Foundational knowledge in Bash scripting
3) Experience with Network Troubleshooting tools ie. tcpdump/wireshark, DNS
4) Foundational knowledge in Ansible as an automation tool
5) Foundational Knowledge in Enterprise Opensource Databases eg. Elasticsearch, Postgresql
6) Experience with Enterprise Security Products:

-SIEM: Splunk Enterprise/ES, Qradar

-SOAR: Splunk SOAR, Cortex SOAR

• Furthermore it's important if you:
  - Are comfortable interfacing with high-profile and high-demanding clients and working under pressure
  - Are confident, clear & can demonstrate certainty in resolving customer matters in a timely manner
  - Have strong verbal and written communications
  - Have a strong technical background and are able to interact with engineers, developers and end users
  - Comfortable interacting with customer staff on a variety of levels up to Director level
  
• Native-level Dutch skills and proficiency in English are required

This role is  based in The Netherlands. 

Benefits

Working with EclecticIQ means a challenging and dynamic industry that has a positive impact on the world. We offer a position with a competitive salary, 24 annual holidays + your birthday off. On top of that, we have a home-like working place in the heart of Amsterdam where you can work with the latest technology and solve interesting problems. What is more, you are free to work from abroad for up to two months each year.
EclecticIQ commits to supporting families and parents, therefore we binned the 9 to 5 culture and offer flexible work hours for all of our employees. We have a 40-hour workweek, however, working part-time is possible (min. 90% for this position).

All employees at EclecticIQ are part of our appealing Education Program with an annual budget and a corporate Coursera account. Our teams are humble, effective, transparent, and lifelong learners - while we love experiments and research, we are not afraid to make decisions. We are backed by international investors to build the future together!

About EclecticIQ